# Zendesk — Agent Score

> Score: 59/100 (Grade: F) | Docs: https://developer.zendesk.com/docs | Checked: April 3, 2026

Zendesk scored 59/100 (F) on Agent Score. 7 of 22 agent-readiness checks passed.

[View full report](https://buildwithfern.com/agent-score/company/zendesk)
[All companies](https://buildwithfern.com/agent-score/llms.txt)

## Summary

- Total checks: 22
- Passed: 7
- Warnings: 0
- Failed: 6

## Check Results

### content-discoverability

- [fail] No llms.txt found at any candidate location (https://developer.zendesk.com/docs/llms.txt, https://developer.zendesk.com/llms.txt)
- [skip] Skipped: dependency check did not pass
- [skip] Skipped: dependency check did not pass
- [skip] Skipped: dependency check did not pass
- [skip] Skipped: dependency check did not pass
- [fail] Could not test any pages; 1 failed to fetch

### markdown-availability

- [fail] No pages support .md URLs (0/1 tested)
- [fail] Server ignores Accept: text/markdown header (0/1 pages return markdown)

### page-size

- [pass] All 1 pages contain server-rendered content
- [skip] Skipped: dependency check did not pass
- [pass] All 1 pages convert under 50K chars (median 46K, 33% boilerplate)
- [fail] 1 of 1 pages have content starting past 50% (worst 86%)

### content-structure

- [pass] No tabbed content detected across 1 pages
- [pass] No tabbed content found; header quality check not applicable
- [skip] Site does not serve markdown content; nothing to analyze

### url-stability

- [pass] All 1 pages return proper error codes for bad URLs
- [pass] All 1 redirect(s) across 1 pages are same-host HTTP redirects

### observability

- [skip] Skipped: dependency check did not pass
- [skip] Skipped: dependency check did not pass
- [fail] 1 of 1 endpoints have aggressive caching or missing cache headers

### authentication

- [pass] All 1 pages are publicly accessible
- [skip] All docs pages are publicly accessible; no alternative access paths needed